guzz

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Privacy Policy

This agreement was written in German. To the extent any translated version of this agreement conflicts with the German version, the German version controls.

Controller for the purposes of the General Data Protection Regulation (GDPR), other data protection laws applicable in Member states of the European Union and other provisions related to data protection is:

Tom Brückner, Wiesenstraße 17, D-76356 Weingarten, E-Mail: privacy@guzz.io.

Your Rights

Using the contact information of our data privacy officer provided above, you may execute the following rights at any time:

obtain information about your personal data stored and the way it is being processed,
rectification of inaccurate personal data,
erasure of your personal data stored,
restriction of processing your personal data, if we may not erase them due to legal obligations,
object to processing your personal information,
data portability, if you have agreed to data processing or closed a contract with us.

If you have granted your consent to processing your personal data, you may withdraw this consent at any time.

You may at any time file a complaint at your competent supervisory authority. Which competent supervisory authority is responsible for you, depends on your place of residence, your work location or the location of the suspected infringement. A list of supervisory authorities (for the private sector) can be found here.

Purpose of Data Processing by the Controller and Third Parties

Insofar as personal data is collected in this service (e.g. names or e-mail addresses), this is done on a voluntary basis as far as possible and in accordance with current data privacy law, in particular the General Data Protection Regulation (GDPR) of the European Union.

We process your personal data only for the purposes listed in this privacy policy. Transmission of your personal data to third parties beyond the purposes listed in this policy will not take place. We only transfer your personal data to third parties, if:

if you have given your express consent,
processing is required for processing a contract you closed with us,
processing is required to fulfil legal obligations,
processing is necessary for safeguarding justified interests and there are no reasonable grounds to assume that you have legitimate interests in non-disclosure of your data.

Scope and Use of User Data

For using Guzz, you only have to provide a small amount of mandatory data: a freely-chosen username (an alias that does not have to reflect your real name), your e-mail address and a freely-chosen password.

Other Guzz users can only see your username, your e-mail address is only visible to Guzz. Your password is stored in our database as an encrypted “hash code” and it is never transmitted in plain text over the internet. This is also the reason why we cannot send you your password via e-mail, and we will never do so.

Your e-mail address is used exclusively for authentication, for sending notifications about events (e.g. if another user answers your request) and for sending our newsletter, if you are subscribed to it. If you don't want to receive notifications about events via e-mail, you may disable this in the app options dialog.

Should you wish, you can enter additional data about yourself in your user profile, like your real name. These voluntarily entered data will then be visible to other users as well. You may as well upload a photo to your user profile, if you'd like to show other users what you look like. If you opt to use this feature, it is your responsibility to safeguard the rights of third parties. In particular, you may not upload photos that show other people without their consent to publish them.

Should you use the option to help other users as a “Guzz Guru”, Guzz will automatically collect statistical data that will show up in your user profile, like your typical response time. In order to determine these statistics, Guzz also stores statistical information about requests, like the time-point the request was sent by the requester.

Once you leave a session, you are asked to leave a rating for the user profile of your chat partner, and you may also receive such a rating. Such a feed-back may also include a free-text comment that cannot be deleted by the receiving user. Should you ever receive a feed-back containing offensive or unlawful statements, please send an e-mail to complaints@guzz.io.

Measures to Protect Your Data

In order to protect your data and your privacy, the Guzz service can only be used via an encrypted connection, and also our mobile apps communicate with the Guzz server using encryption technology. This also covers any content transmitted during a session (e.g. video, audio, text chat). Sessions will not be recorded by Guzz.

While we implement the above security measures in this app, you should be aware that transmission of data via the internet may involve security gaps and cannot be fully protected from access by third parties. It is technically impossible to protect such data completely.

Screen Sharing

Guzz allows to transmit the content of your screen to other users. We ensure that only your respective conversational partner can see this content and that we only transmit the specific content that you direct to be transmitted.

Deletion and Blocking of Data

We adhere to the principles of data avoidance and data economy. Thus, we will memorize and use your personal data only as long as it is required to achieve the purposes of storage listed in this policy or as far as this is granted by the legistlator. If the storage purpose is not applicable, or if a storage period prescribed by the legislator expires, the personal data are routinely blocked or erased in accordance with legal requirements.

Collection of General Information in Our App

If you access our app, general information is being collected using cookies. This information (server log files) may include the browser types, the operating system, the domain names of your internet provide, or similar data. This information does not allow to draw any conclusions about you.

Rather, this information is needed to deliver the content you have requested correctly and accumulate mandatorily when using the internet. In particular, it will be used for the following purposes:

ensuring a hassle-free connection in the app,
ensuring seemless utilisation of the app,
evaluation of system security and stabilty
for other administrative purposes.

Processing your personal data is based on our legitimate interest resulting from the aforementioned data collection purposes. Wie won't use your data to draw conclusions about you. Only the controller or its agents, where appropriate, will receive this data.

Anonymously collected information of this kind will be analysed, where necessary, to optimise our app and the underlying technology.

Cookies

Like many other apps, we use so-called "cookies". Cookies are small text files, which are transfered from a web server to your hard disk. Hereby we automatically obtain certain data like your IP address, your browser, your operating system and your internet connection.

Cookies can't be used to start programs or transfer viruses to your computer. With the information stored in the cookies, we make it easier for you to navigate through our app and ensure that the app displays correctly.

Under no circumstances the information collected will be passed on to third parties or be linked to your personal data without your expressed consent.

Of course, you may also use our app without cookies. Per default, internet browsers are configured in a way that they accept cookies. Usually, you can disable utilisation of cookies in the settings of your browser. Please consult the help pages of your browser to learn about how to change these settings. Please note that some features of our app probably won't work if you disable the utilisation of cookies.

Registration in Our App

During registration for the use of our personalised services, some personal data will be collected, like a user name and your e-mail address. Once you're registered, you can access content that is only avilable to registered users. Registered persons are free to change the personal data specified during the registration at any time, or to have them completely deleted. Of course, we will also, at any time, provide information to you upon request as to what personal data is stored about you. We will be pleased to correct or delete them on your request, insofar as there is no legal obligation to retain such data. You may use the contact data provided at the end of this privacy policy to get in touch with us on that matter.

Delivery of Paid Services

To deliver paid services, we will collect additional data, like payment information, to be able to fulfil your order. We will store this data in our systems until the legal retention periods expire.

Comments Feature

If users leave comments in our app, we will store the creation time-point and the selected user name along with the comment. This serves as our security, as we may be sued for illegal content in our app even if it has been created by users.

On the basis of your express consent, we will regularly send our newsletter or similar information via mail to the e-mail address you provided.

For receiving our newsletter, provision of your e-mail address is sufficient. All data collected on newsletter subscription will only be used for this purpose. We may also inform our subscribers via e-mail about circumstances that are relevant for our service or the registration (like changes in the newsletter offering or technical conditions).

For effective registration, we need a valid e-mail address. In order to check that the registration has been initiated by the owner of this e-mail address, we use a "double opt-in" procedure. For this, we track the newsletter subscription, the transmission of a confirmation mail and the reception of an answer requested in it. No additional data will be collected, and the data will only be used for newsletter distribution.

We use MailChimp for newsletter automation. By subscribing to the newsletter, you acknowledge that the e-mail address you provide will be transferred to MailChimp for processing in accordance with their Privacy policy and Terms.

You may withdraw your consent to store your personal data and its utilization for newsletter publication at any time. Every newsletter contains a corresponding link. You may also use the contact data provided at the end of this privacy policy to tell us about your wish to be removed from the list.

Contact Form

Should you contact us on any questions using e-mail or a contact form, you will grant us your voluntary permission to get in touch with you. For this, a valid e-mail address is required. This serves to assign and subsequently answer the request. The provision of any additional data is optional. All data provided by you will solely be stored for processing the request and potential follow-up questions. Once your request has been fulfilled, your personal data will be erased automatically.

Use of Google Analytics

This app uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"), on the basis of art. 6 par. 1 lit. f. GDPR.

Google Analytics uses "cookies", which are text files placed on your computer to help the app analyze how you are using the app. The information generated by the cookie about your use of the app, like

browser type / version,
operating system used,
referrer URL (the page visited before),
hostname of the accessing computer (IP address),
timestamp of the server request

will generally be tranmitted to and stored by Google on servers in the USA. As IP anonymization is activated in this app, your IP address will be shortened in a member state of the European Union or in another treaty state of the Agreement of the European Economic Area. Only in exceptional cases the full IP address will be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this app, Google will use this information for the purpose of evaluating your use of the app, compiling reports on app activity for the app operators and providing other services relating to app activity and internet usage. Google will not associate your IP address provided via Google Analytics with any other data held by Google.

The purpose of processing this data is to analyse app usage and to create reports about activities inside the app. On the basis of this app usage and the internet, other services will be provided. Processing this data is based on the legitimate interest of the app operator.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this app. You may also prevent the collection of data about your app usage created by the cookie (including your IP address) as well as processing of that data by Google, if you download and install this browser plugin: Google Analytics Opt-out Browser Add-on.

In addition to this plugin, or alternatively — in particular on mobile devices —, you can disable Google Analytics tracking by clicking on this link. An opt-out cookie will be installed on our device in this case, which prevents Google Analytics tracking for this app and this browser in the future, as long as the cookie is installed in your browser resp. your mobile app.

Use of Scripting Libraries (Google Webfonts)

In order to display our content consistently across browsers and in a visually compelling style, we use scripting libraries and font libraries in this app, like Google Webfonts. To prevent double-loading, Google Webfonts will be transferred to the cache of your browser. If the browser does not support Google Webfonts or blocks access to them, content will be displayed in a default font.

Accessing the script libraries or font libraries automatically invokes a connection to the provider of the library. In this case, it is theoretically possible that - albeit unclear if and, if applicable, for what purposes - providers of these libraries collect data.

You can find the privacy policy of the library provider Google here: https://www.google.com/policies/privacy/

Embedded YouTube Videos

On some of our pages, we embed YouTube videos. The corresponding plugin is operated by YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. If you visit a page with a YouTube plugin, a connection to YouTube servers will be established. In this case, YouTube will be informed about which pages you are visiting. If you are logged in to your YouTube account, YouTube can link your surfing behaviour to you. You can prevent his by logging out of your YouTube account beforehand.

Once a YouTube video is being played, the provider uses cookies to collect hints about the user's behavior.

If you have disabled Google Ad Program cookies, you won't face YouTube cookies either if you play YouTube videos. However, YouTube will still store non-personal data in other cookies. If you'd like to prevent this, you have to disable cookies in your browser.

You can find more information about data privacy at "YouTube" in the privacy policy of the provider under https://www.google.de/intl/de/policies/privacy/.

Changes of Our Privacy Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our services or for legal or regulatory reasons. If you continue using our app afterwards, the updated privacy policy will apply.

Inquiries to Our Data Privacy Officer

For any questions about data privacy, please send us an e-mail our contact our Data Privacy Officer: Tom Brückner.